Frequently Asked Questions
- Can I buy samples?
- Do you have a printed catalog?
- What types of payment do you accept?
- How can I place my order?
- When will my credit card be charged?
- What if I need help in calculating my order?
- How long does it take for my order to be ready to ship?
- What is the cancellation policy?
- What is the return policy?
- Is there a warranty?
Can I buy samples?
Color Samples: You may order a color sample in a 3" flat tile. The cost is $5.00 per color plus $5.00 shipping and handling for us to six samples, and you can order directly through our Art Tile Shop.
Terms: Samples are not returnable.
Do you have a printed catalog?
This web site is our catalog. The site is updated as we add new designs, and you can print out information and pictures of any items you are interested in.
What types of payment do you accept?
Payment for Tile Purchases: Tile orders are subject to a progressive payment schedule. A deposit of 50% of the quoted fee is requested with placement of tile orders. The balance plus shipping will be invoiced before shipment by check, money order or credit card.
Payment for sample, catalog orders and Ancient Stone Fresco Paintings: We accept checks, money orders, American Express, Mastercard, Visa, Discover.
How can I place my order?
For your convenience it is very easy to order through our Art Tile Shop over our secure server. If you are not comfortable with this method we will be glad to assist you by an alternate means. Please use our Contact Form or feel free to call us at 570-729-7946.
When will my credit card be charged?
Your credit card will not be charged until your order is processed. You will be notified by email when your order is shipped and the credit card is charged.
What if I need help in calculating my order?
We offer several options to help you calculate your hand made tile needs. Please see our Purchasing Information page.
How long does it take for my order to be ready to ship?
Samples: These are usually shipped immediately, unless we are out of stock. In that case it is usually no more than seven to ten days.
Tile: Our centuries-old hand process takes time. Each purchase is usually made especially for the buyer, with a time frame from four or more weeks. Delivery time depends on the quantity ordered, the complexity of the style and the current volume in production. Large, complex, special and custom orders take 12-16 weeks or more.
Ancient Stone Fresco Paintings: Paintings are in stock and are subject to prior sale, in which case please allow four weeks delivery. They will be shipped UPS. American Express, Mastercard, Visa and Discover are accepted through our secure Art Tile Shop.
What is the cancellation policy?
Cancellations: Tile products are made to order. Once work has started, we regret that canceled orders are not subject to a refund of the deposit.
Corrections: The purchaser shall be responsible for extra costs caused by inaccurate design or ordering information.
What is the return policy?
We recognize that even the best of products sometimes need to be returned. Due to the nature of our business we have established the following policies:
- Nocera Art Tile will replace any uninstalled tile proven to be defective. Adjustments will be made on uninstalled tile only.
- Prior approval is needed and a return authorization number assigned to avoid a 30% restocking charge. Tiles must be authorized by the office for return within five business days of receiving your order. Packing instructions will be given. Tiles authorized for return must be shipped prepaid, with insurance equal to the purchase price. We must receive returned merchandise in new, unused and undamaged condition in order for a replacement or refund to be issued.
- Returning goods are damaged in transit to us: No refunds will be made by us. We will notify the purchaser and the shipper, but it is the responsibility of the sender to collect recompense from the shipper's insurer.
- Ancient Stone Fresco paintings in original condition may be returned under the above stipulations. In addition, a 5% restocking charge and outbound shipping apply to returns for the following reasons:
- you do not like the color or the picture, or the size is incompatible with the intended area
- you return the merchandise without prior approval
- you refused delivery
- Tile damaged in transit to you: If the carton has external damages, you will need to note this on the delivery receipt. This does not always mean there is damage to the contents, however, it will simplify a claim if damage is discovered upon opening the carton. You must notify the carrier of damages immediately. They will direct how the claim will be handled. You must also notify our office within 48 hours of the receipt of damaged merchandise. We will make arrangements with you to return damaged pieces and to send replacement pieces.
- Custom hand made tile, special order tile, custom murals and samples cannot be returned.
Is there a warranty?
Nocera Art Tile has no control over tile once it is installed. Therefore, Nocera Art Tile is not responsible for damage to installed tile that may be caused by, but is not limited to, materials and methods used to install our tile, type of use, amount of traffic, or type of maintenance.
Discontinued items: We reserve the right to withdraw a product design without notice. We reserve the right to discontinue a glaze without notice. We will offer a replacement color, if feasible. In rare instances, we have to discontinue a color because raw materials as they come from the earth may become mined out. This is because the same mineral coming from another mine may differ and could change glaze results.
